How long does delivery take? For now, you will be redirected to a non-optimised page so why not download our mobile app for a better browsing experience? We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. But their "experts" said it wasn't so they cancelled the sale. The label was badly sewn on, the stitching was wrong and the quality of as awful! There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. VESTIAIRE COLLECTIVE is located in PARIS, ILE-DE-FRANCE, France and is part of the Internet & Mail-Order Retail Industry. Paris. Dans le prochain message, vous trouverez des informations utiles qui vous permettront de communiquer avec le service client chaque fois que vous en avez besoin. 100% authentifié Paiement 3 fois Livraison rapide It has been well over a month and a half and all I am getting is the run around!!! They showed two men in a loving... 霍甲文化翡翠直播代購 IS A SCAM company on Facebook and Shopee Singapore trying to con... Grand Canyon University - financial aid stipend check, Shopee - Flawed items and lousy customer service from 四會市霍甲文化傳媒有限公司, the item was in terrible condition and impossible to return it, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Order tracking Authenticity guaranteed Payment in 3 installments Returns policy. CONTACT FOR PROFESSIONALS. My sold item is compliant. How long does delivery take? I sold my jacke on vestaire and they can not find it. I have successfully sold a few items with Vestiaire Collective. What happens when a buyer contests the conformity of an item I sold through Direct Shipping? I have the same case as you as well. Wie kann ich Vestiaire Collective kontaktieren? I have sold item 10044982, 25 days ago. Your shopping bag is empty....but not for long! Vestiaire Collective. In order to offer you further assistance, could you please advise us on your item's reference? Each time I reach out all I am told is to give it more time!!! Vestiaire Collective is the leading global platform for desirable pre-owned fashion. Hello, 33 Boulevard du Général Martial Valin. HELP & SUPPORT. Il vous sera aussi possible d’entrer en contact avec le service client Vestiaire Collective en envoyant vos messages à l’adresse électronique suivante:annelise@vestiairecollective.com. Vestiaire Collective is refusing to pay the due amount although they have already cashed in the money from the Buyer. How does the Quality Control process work for sellers? Please rest assured that, in the case we do not receive your purchased item within this delay, a full refund is automatically initiated on the 16th day. The driver said... No one pushed anything in your face. Contacter Service Client Vestiaire Collective 08.99.27.75.07 Vestiaire Collective est une plateforme considérée comme un leader européen du luxe et de la mode et des catégories haut de gamme. How long does the seller have to send my item? The company thinks there's no real difference between these shoes, that the sole was just cleaned with a "wet towel" and refuses to allow me to return the shoes despite them clearly being different than what was advertised, and despite the left and right shoes that I received clearly being different. The Buyer received the item shortly after, there is a signature and confirmation on DHL website for it. Then if they don't have the item you have to sit around and wait for your money it's crazy and I am extremely upset that I got ripped off. Jusqu'à -70% du prix neuf ! Leader mondial de la mode d'occasion, nous proposons un catalogue inspirant de plus 700.000 articles et plus 5.200 marques. The customer selected direct shipping (great that you cannot opt out... On the 22.09.20 I ordered a black Gucci Soho Disco bag from Vestiaire Collective. 7am - 3pm EST. About us Join us. Designers & Fashion Brands - Vestiaire Collective. Our Services. I found out months later they had never relisted it. Buy! I still havent gotten any inforamtion or a refund. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vestiaire Collective Customer Service. I still havent received my refund. Sell! Their experts are anything but, fees are outrageous and there is no customer service whatsoever. Feel free to get back to us should you have further information requests or questions. Vestiares terms and conditions even state that the names MUST match for a successful bank transfere but no one will listen. Sellers might also cancel their sale, thus generating an automatic refund also on the payment method you have used when you placed your order. Regarding the processing of your refund, its status can be checked at any time in "My Account > orders & sales > your order > see details" (PC version). I provided certificate of authenticity and I have the purchase receipt showing clearly it is authentic. As usual this place is a complete waste of time and rip off. Initial Vestiaire Collective complaints should be directed to their team directly. I sold my LV Never full on this website. Contacter Service Client Vestiaire Collective 08.99.27.75.07 Vestiaire Collective est une plateforme considérée comme un leader européen du luxe et de la mode et des catégories haut de gamme. There are 4 companies in the VESTIAIRE COLLECTIVE corporate family. Accessories brand By Far is teaming up with pre-owned fashion platform Vestiaire Collective in a new circular collaboration. 601 W 26th Street, Suite 308, New York NY 10001 . Our Services. VESTIAIRE COLLECTIVE has 250 employees at this location and generates $15.25 million in sales (USD). Help Center. I will keep checking in and if I receive it, I'll let y'all know. VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. Initial Vestiaire Collective complaints should be directed to their team directly. Buy! These are two different shoes (in first photo). I doubt it was even made of real lambs wool, it feels like sand paper. Discuss the issues you have had with Vestiaire Collective and work with their customer service team to find a resolution. You can contact them by Chat, 7 days a week, 24 hours a day. Please make sure to check our Express Delivery selection, which only contains items that are already controlled, authenticated and ready to be delivered within 3 business days to your delivery address. Dear Brian, ll Découvrez tous les articles de mode d'occasion pour femme, jusqu'à -70% du prix du neuf ! I bought a pair of Louis Vuitton shoes from Vestiaire Collective that were supposed to be authentic but when I revived them they did not appear to be authentic. [protected] How does the Quality Control process work for sellers? You can find contact details for Vestiaire Collective above. VESTIAIRE COLLECTIVE is located in PARIS, ILE-DE-FRANCE, France and is part of the Internet & Mail-Order Retail Industry. Wie kann ich Vestiaire Collective kontaktieren? Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. All buying related topics. The Vestiaire Collective team. What happens when a buyer contests the conformity of an item I sold through Direct Shipping? Order ref. For all enquiries in regards to the website, your sales or your orders, we invite you to consult our HelpCenter where you will find many answers to your questions as well as the contact details of our Customer Care. I have sold items on Vestiaire since 2017 they have always paid on time - Last 5 items they have not paid me brought it to their attention 3rd August that the sales in July had not been paid into my account - I have been in contact with them on a daily bases, they records show that I have been paid have asked them for proof of payment or track trace and retrieve my funds. I am new to this site and made my first purchase I purchased a bag which almost seems too good to be true as it was a credibly cheap three days go by I don't hear anything fourth day the seller of the bag says she will send a bag the next day then I receive notice from the company saying that they will not have the bag and they will refund me as soon as possible I still have not been refunded to me the site is a gamble you pay your money and you don't know if you will get your item for sure or not or what kind of shape that Item might be in. All rights reserved. I sold a gold and rubies bracelet and after they authenticated it, they cancelled my sale saying the stones were not genuine. What is Vestiaire Collective’s return policy? Help. the shoes back or my money. Save up to $50 OFF with these current vestiaire collective us coupon code, free us.vestiairecollective.com promo code and other discount voucher. Our concept Premium Service Invite your friends. What is Vestiaire Collective’s return policy? Nous avons ainsi pris la décision de fermer nos lignes téléphoniques pour le moment. We will be glad to provide you with support and answer your questions and reassure you that will do our utmost to re-list your Rolex watch as soon as we receive the reference linked to it. I placed an order on May 2, 2020 for a Burberry purse for $307.48 that Share! We kindly advise you to get back to us here or on the chat that you will find on the App in "Me > Help". If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. © 2004-2020 ComplaintsBoard.com. We are still working on our mobile optimised site. VESTIAIRE COLLECTIVE has 250 employees at this location and generates $15.25 million in sales (USD). Best regards, The reason I chose Vestiaire Collective is that the website is easy to use, they arrange shipping, and help to facilitate sales. Why has Vestiaire Collective suggested I lower my price? Help. Click here and We'll get back to you within an average of 24 hours. Selling. Comment contacter Vestiaire Collective ? For Affiliate programs: affiliates.us@vestiairecollective.com Sweden, Denmark, Finland : affiliates.nordics@vestiairecollective.com More info here Read about their experiences and share your own! Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. Le chat est récemment devenu le moyen préféré de notre communauté pour communiquer. I have reached out the them several times and finally was told there was an error and that someone would reach out to me within 24 hours. 100% authentifié Paiement 3 fois Livraison rapide What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping? Vestiaire Collective has collected 170 reviews with an average score of 1.25. [protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Founded in 2009, Vestiaire Collective launched with the aim of offering a high- quality resale site in which members can buy and sell luxury fashion in a trusted environment. They even ask me to pay the euro 12 to get back my products! Cancelling my listings, absolute worst platform ever!!! Use this comments board to leave complaints and reviews about Vestiaire Collective. Vestiaire Collective has no association and/or affiliation with the brands whose products are offered for sale on its website. All buying related topics. About us Join us. Indeed, our sellers have up to 15 days to ship their sold items to our facility, where they will be authenticated, controlled and then shipped out to you. Please do not hesitate to contact us with any feedback, queries or comments. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. 3,948 people have already reviewed Vestiaire Collective. please need some advise. There are 10 us.vestiairecollective.com coupons available in November 2020. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. SECURE PAYMENT. Die Chat-Funktion ist seit kurzem die bevorzugte Art unserer Community, mit uns Kontakt aufzunehmen. Founded in 2009, it names itself as the best luxury exchange site and has become a leader in buying and selling used clothing, accessories and other designer items. We are utterly sorry to hear that your Rolex watch was not re-listed yet and categorized as an Express Delivery item. Can I still ship items during COVID … If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. I sold items on Vestaire Collective in Oct2020 but have not received payments.I have now emailed 44 times and am getting nowhere.Vestaire insists they have paid me twice but my bank informs me that the payments have been bounced back as I have recently married and the name on my bank account has changed and therefore does not match my Vestaire account.I have now changed my Vestaire account so that the names will match and have requested the payments be made again.Vestaire are refusing to engage stating they have paid me.I have requested a bank trace which they can perform from their end but I have heard nothing. The same thing has happened to me since October and they are refusing to trace the funds.Did you get itvsorted and if so, how, im finding it very stressful. Their expert team is rubbish. I can't find online any email to contact them, Vestiaire Collective has collected 170 reviews with an average score of 1.25. Vestiaire Collective are trying to sell a pair of Balenciaga Triple S as genuine that you can easily see are fake from literally comparing photos to the Balenciaga website. Why has Vestiaire Collective suggested I lower my price? 100% of the items are curated and manually controlled by our experts! Selling. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vestiaire Collective Customer Service. reviewed again. When I wanted to speak somebody who knows at least something about it, they answer everytime, I can not, they can not give me any phonenummer or an email address. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. Angesichts der anhaltenden Pandemie haben wir unseren Kundenservice neu organiziert, um Ihren Anforderungen besser gerecht zu werden. Share! I haven't yet. Vestiaire Collective is a community driven online resale site dedicated to desirable premium and luxury fashion. Angesichts der anhaltenden Pandemie haben wir unseren Kundenservice neu organiziert, um Ihren Anforderungen besser gerecht zu werden. How to sell Our selling advice Sell an item. ll Pre-owned Women's Jewellery: Shop an amazing selection of pre-loved designer items at Vestiaire Collective. Whenever I try and contact vestiare through any online chats, or emails they never respond. I have spent hours trying to get my money and all the agents give you the same bogus message. The left shoe's sole is a different texture, color, and the "made in italy", Chanel logo, and size that's emblazoned on the shoe is different. Compte tenu de la situation de pandémie actuelle, nous avons réorganisé notre service pour mieux répondre à vos besoins. +1 855 842 1822. I had sold a beautiful vintage Hermès scarf for $170. Dans le prochain message, vous trouverez des informations utiles qui vous permettront de communiquer avec le service client chaque fois que vous en avez besoin. Buy. Finally on June 11, 2020 I reecived a message stating they were issuing me refund. I would like to submit a complaint about my previous experience with Vestiaire Collective. Contacter vestiaire collective par email. If you are a professional seller please contact : contactpro@vestiairecollective.com, 601 W 26th Street, Suite 308, New York NY 10001, For Affiliate programs: affiliates.us@vestiairecollective.com Sweden, Denmark, Finland : affiliates.nordics@vestiairecollective.com More info here. Order tracking Authenticity guaranteed Payment in 3 installments Returns policy. I sold my never worn Saint Laurent monogram bag, lightblue with very soft leather. They said they would keep the watch and relist the item with the updated description. Vestiaire nor its bank will respond to my banks request. | Read 81-100 Reviews out of 3,948 Lancée en octobre 2009, Vestiaire Collective est une boutique en ligne qui permet à ses membres d’acheter et vendre des vêtements et accessoires de mode haut de gamme d’occasion. They sold a Rolex watch I put up for sale, I sent them the watch. Company profile page for Vestiaire Collective SA including stock price, company news, press releases, executives, board members, and contact information What are the different delivery methods available on Vestiaire Collective? What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping? I never recieved. Vestiaire Collective is the leading global platform for desirable pre-owned fashion. [protected] Sell! The Bulgarian label will offer a collection of upcycled and archive pieces as it looks to “give new life to pre-loved pieces, by creating something new from something old and extending the lifecycle of By Far products”. I have sold an item with reference number 8504433. What are the different delivery methods available on Vestiaire Collective? I did that and I haven't received [protected] Our concept Premium Service Invite your friends. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. There are 4 companies in the VESTIAIRE COLLECTIVE corporate family. Vestiaire Collective. Refs [protected] [protected] They said the strap wasnt original so the sale was cancelled. Shop deals on Hermes, Dior, Chanel, and more. Monday - Friday. Buy. Dear Jeanette, Do you need to pay money to get it back? Luckily I archived everything that I can prove it that vestaire have my jacke. Aujourd’hui la communauté comprend plus de 4 millions de membres. CONTACT PROFESSIONNELS. Vestaire can not find my louis vuitton jacke, Sent shoes for a second look and never received them or the money back, Product not as advertised; received two different shoes. Tout simplement parce que la nouvelle collection vide dressing ou vestiaire collective a vraiment de quoi vous émerveiller !vide dressing ou vestiaire collective a vraiment de quoi vous émerveiller ! Vestiaire Collective contact: Tous les moyens de contact disponibles. Sell. I'm writing to compliant about the arrangement of my Tiffany & Co bracelet (item no. Do you need help? Connect with Facebook, share your Wish List and win your favourite item. We would like to first thank you for your trust and would also seize this opportunity to apologize to you for this situation and inconvenience. The first image is what i received and the second is what was advertised. There are lots of comments on their post with them saying to people that their ‘expert team’ have verified the product. The Vestiaire Collective team. For a quicker service, contact us between 10 am and 6 pm London time: Open a chat. Vestiaire Collective. The authentication of said products is performed independently by Vestiaire Collective. Vestiaire Collective met à votre disposition son aide téléphonique afin que vous puissiez contacter son service client par téléphone, online et par courrier.Ainsi par le biais de son support de contact, vous pourrez faire vos réclamations, vos suggestions, vos demandes d’informations sur le site en lui-même. Vestiaire Collective met à votre disposition son aide téléphonique afin que vous puissiez contacter son service client par téléphone, online et par courrier.Ainsi par le biais de son support de contact, vous pourrez faire vos réclamations, vos suggestions, vos demandes d’informations sur le site en lui-même. All I want now is a refund!!! Die Chat-Funktion ist seit kurzem die bevorzugte Art unserer Community, mit uns Kontakt aufzunehmen. Help Center. 100% QUALITY CHECKED. Since last year! France - 75015. www.vestiairecollective.com. Prefer to send us an email? When I wrote the coustomer service they don't have any idea and everytime they can not give any reasponable answer. I don't have any form to contact the buyer and Vestiaire says the item will be returned back to me and the sale cancelled. I asked for my watch back, its been at least 2 weeks and nobody has sent it back to me and every time I get back in touch with customer service I have to start from scractch with my enquiry as they dont keep a log of your previous contacts. Thank you beforehand, I was told to send them in to have them Can I still ship items during COVID … Indeed, without this detail, we will not be able to offer you clarification and carry out an immediate action. NEW YORK. There is nobody to talk to, no way to contact them. They're also different sizes; my left foot (which is naturally smaller than my right) hurts when I put the left shoe on while my root foot/shoe is completely fine. Vestiaire Collective is a Marketplace for the resale of authenticated luxury goods. Vestiaire Collective. ll Découvrez tous les articles de mode d'occasion pour femme, jusqu'à -70% du prix du neuf ! Please avoid this website and do not use them as you will regret it afterwards. My sold item is compliant. How long does the seller have to send my item? We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Score thousands of designer bags, shoes, clothes, and accessories at Vestiaire Collective’s Black Friday 2020 sale. If you are a professional seller please contact : contactpro@vestiairecollective.com. As Melissa complained about a order of 31.24 was made by me. 100% of the items are curated and manually controlled by our experts! When it arrived it was so clear that it was fake. Si vous agissez à titre professionnel, vous devez créer un compte professionnel en adressant votre demande à l'adresse mentionnée ci-dessus. How to sell Our selling advice Sell an item. AUTHENTICITY GUARANTEED. Reselling on Vestiaire Collective lets you find a home for the items that you no longer wear and get rewarded for reducing waste. I called in and sent the requested documentation. VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. The complaint has been investigated and resolved to the customer's satisfaction. Unit 1.1 Block A, Morelands Building , 5-23 Old Street, London EC1V 9HL. We would love to hear from you. Sell. Curated by its trusted community of fashion lovers, members inspire one another whilst selling and buying unique pieces from each others wardrobes. Vous êtes professionnel, contactez-nous : contactpro@vestiairecollective.com. On aurait eu tort de pas vous en parler, et vous savez pourquoi ?