Can I still ship items during COVID … All rights reserved. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Order tracking Authenticity guaranteed Payment in 3 installments Returns policy. For now, you will be redirected to a non-optimised page so why not download our mobile app for a better browsing experience? I provided certificate of authenticity and I have the purchase receipt showing clearly it is authentic. You can contact them by Chat, 7 days a week, 24 hours a day. 100% of the items are curated and manually controlled by our experts! The first image is what i received and the second is what was advertised. ll Découvrez tous les articles de mode d'occasion pour femme, jusqu'à -70% du prix du neuf ! Wie kann ich Vestiaire Collective kontaktieren? If you are a professional seller please contact : contactpro@vestiairecollective.com, 601 W 26th Street, Suite 308, New York NY 10001, For Affiliate programs: affiliates.us@vestiairecollective.com Sweden, Denmark, Finland : affiliates.nordics@vestiairecollective.com More info here. Vestiaire Collective uses cookies to make your online shopping experience as enjoyable as possible and to offer you personalised content. CONTACT FOR PROFESSIONALS. In order to offer you further assistance, could you please advise us on your item's reference? There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant. Vestiaire Collective contact: Tous les moyens de contact disponibles. please need some advise. I have spent hours trying to get my money and all the agents give you the same bogus message. For a quicker service, contact us between 10 am and 6 pm London time: Open a chat. Sellers might also cancel their sale, thus generating an automatic refund also on the payment method you have used when you placed your order. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vestiaire Collective Customer Service. Vestiaire Collective is a community driven online resale site dedicated to desirable premium and luxury fashion. How does the Quality Control process work for sellers? Initial Vestiaire Collective complaints should be directed to their team directly. Please rest assured that, in the case we do not receive your purchased item within this delay, a full refund is automatically initiated on the 16th day. Why has Vestiaire Collective suggested I lower my price? Use this comments board to leave complaints and reviews about Vestiaire Collective. For all enquiries in regards to the website, your sales or your orders, we invite you to consult our HelpCenter where you will find many answers to your questions as well as the contact details of our Customer Care. The same thing has happened to me since October and they are refusing to trace the funds.Did you get itvsorted and if so, how, im finding it very stressful. Vestiaire Collective met à votre disposition son aide téléphonique afin que vous puissiez contacter son service client par téléphone, online et par courrier.Ainsi par le biais de son support de contact, vous pourrez faire vos réclamations, vos suggestions, vos demandes d’informations sur le site en lui-même. Contacter Service Client Vestiaire Collective 08.99.27.75.07 Vestiaire Collective est une plateforme considérée comme un leader européen du luxe et de la mode et des catégories haut de gamme. Save up to $50 OFF with these current vestiaire collective us coupon code, free us.vestiairecollective.com promo code and other discount voucher. We will be glad to provide you with support and answer your questions and reassure you that will do our utmost to re-list your Rolex watch as soon as we receive the reference linked to it. Order tracking Authenticity guaranteed Payment in 3 installments Returns policy. Order ref. Tout simplement parce que la nouvelle collection vide dressing ou vestiaire collective a vraiment de quoi vous émerveiller !vide dressing ou vestiaire collective a vraiment de quoi vous émerveiller ! 601 W 26th Street, Suite 308, New York NY 10001 . I asked for my watch back, its been at least 2 weeks and nobody has sent it back to me and every time I get back in touch with customer service I have to start from scractch with my enquiry as they dont keep a log of your previous contacts. The reason I chose Vestiaire Collective is that the website is easy to use, they arrange shipping, and help to facilitate sales. How long does the seller have to send my item? Buy! What is Vestiaire Collective’s return policy? CONTACT PROFESSIONNELS. There are lots of comments on their post with them saying to people that their ‘expert team’ have verified the product. I have reached out the them several times and finally was told there was an error and that someone would reach out to me within 24 hours. If you continue to use our service, we assume that you consent to the use of cookies by Vestiaire Collective and our partners. Help. ll Pre-owned Women's Jewellery: Shop an amazing selection of pre-loved designer items at Vestiaire Collective. The Vestiaire Collective team. +1 855 842 1822. What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping? Each time I reach out all I am told is to give it more time!!! Wie kann ich Vestiaire Collective kontaktieren? What is Vestiaire Collective’s return policy? Vestiaire Collective met à votre disposition son aide téléphonique afin que vous puissiez contacter son service client par téléphone, online et par courrier.Ainsi par le biais de son support de contact, vous pourrez faire vos réclamations, vos suggestions, vos demandes d’informations sur le site en lui-même. Contacter Service Client Vestiaire Collective 08.99.27.75.07 Vestiaire Collective est une plateforme considérée comme un leader européen du luxe et de la mode et des catégories haut de gamme. How long does delivery take? Sell! They're also different sizes; my left foot (which is naturally smaller than my right) hurts when I put the left shoe on while my root foot/shoe is completely fine. France - 75015. www.vestiairecollective.com. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The Vestiaire Collective team. Help Center. How long does delivery take? Refs [protected] 3,948 people have already reviewed Vestiaire Collective. Prefer to send us an email? Their experts are anything but, fees are outrageous and there is no customer service whatsoever. I sold items on Vestaire Collective in Oct2020 but have not received payments.I have now emailed 44 times and am getting nowhere.Vestaire insists they have paid me twice but my bank informs me that the payments have been bounced back as I have recently married and the name on my bank account has changed and therefore does not match my Vestaire account.I have now changed my Vestaire account so that the names will match and have requested the payments be made again.Vestaire are refusing to engage stating they have paid me.I have requested a bank trace which they can perform from their end but I have heard nothing. I sold my never worn Saint Laurent monogram bag, lightblue with very soft leather. Vestaire can not find my louis vuitton jacke, Sent shoes for a second look and never received them or the money back, Product not as advertised; received two different shoes. I had sold a beautiful vintage Hermès scarf for $170. VESTIAIRE COLLECTIVE is located in PARIS, ILE-DE-FRANCE, France and is part of the Internet & Mail-Order Retail Industry. What are the different delivery methods available on Vestiaire Collective? VESTIAIRE COLLECTIVE has 250 employees at this location and generates $15.25 million in sales (USD). Contacter vestiaire collective par email. Vestiaire Collective is refusing to pay the due amount although they have already cashed in the money from the Buyer. The Buyer received the item shortly after, there is a signature and confirmation on DHL website for it. We would like to first thank you for your trust and would also seize this opportunity to apologize to you for this situation and inconvenience. Lancée en octobre 2009, Vestiaire Collective est une boutique en ligne qui permet à ses membres d’acheter et vendre des vêtements et accessoires de mode haut de gamme d’occasion. Shop deals on Hermes, Dior, Chanel, and more. Do you need help? Whenever I try and contact vestiare through any online chats, or emails they never respond. You can find contact details for Vestiaire Collective above. Discuss the issues you have had with Vestiaire Collective and work with their customer service team to find a resolution. All I want now is a refund!!! I have the same case as you as well. Indeed, our sellers have up to 15 days to ship their sold items to our facility, where they will be authenticated, controlled and then shipped out to you. What happens when a buyer contests the conformity of an item I sold through Direct Shipping? When I wanted to speak somebody who knows at least something about it, they answer everytime, I can not, they can not give me any phonenummer or an email address. I never recieved. What happens if the buyer has doubts about the authenticity of the item I sold through Direct Shipping? Please make sure to check our Express Delivery selection, which only contains items that are already controlled, authenticated and ready to be delivered within 3 business days to your delivery address. 100% authentifié Paiement 3 fois Livraison rapide | Read 81-100 Reviews out of 3,948 All buying related topics. Feel free to get back to us should you have further information requests or questions. The complaint has been investigated and resolved to the customer's satisfaction. We are utterly sorry to hear that your Rolex watch was not re-listed yet and categorized as an Express Delivery item. HELP & SUPPORT. Designers & Fashion Brands - Vestiaire Collective. They said the strap wasnt original so the sale was cancelled. I placed an order on May 2, 2020 for a Burberry purse for $307.48 that I did that and I haven't received Share! I found out months later they had never relisted it. My sold item is compliant. Then if they don't have the item you have to sit around and wait for your money it's crazy and I am extremely upset that I got ripped off. Il vous sera aussi possible d’entrer en contact avec le service client Vestiaire Collective en envoyant vos messages à l’adresse électronique suivante:annelise@vestiairecollective.com. Leader mondial de la mode d'occasion, nous proposons un catalogue inspirant de plus 700.000 articles et plus 5.200 marques. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Indeed, without this detail, we will not be able to offer you clarification and carry out an immediate action. Their expert team is rubbish. [protected] As Melissa complained about a order of 31.24 was made by me. Paris. Buy. Help. On aurait eu tort de pas vous en parler, et vous savez pourquoi ? I sold my LV Never full on this website. All buying related topics. Vestiaire Collective. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vestiaire Collective Customer Service. The left shoe's sole is a different texture, color, and the "made in italy", Chanel logo, and size that's emblazoned on the shoe is different. Vestiaire Collective has collected 170 reviews with an average score of 1.25. Company profile page for Vestiaire Collective SA including stock price, company news, press releases, executives, board members, and contact information Help Center. I can't find online any email to contact them, What happens when a buyer contests the conformity of an item I sold through Direct Shipping? Jusqu'à -70% du prix neuf ! Dans le prochain message, vous trouverez des informations utiles qui vous permettront de communiquer avec le service client chaque fois que vous en avez besoin. Vestiaire Collective. Angesichts der anhaltenden Pandemie haben wir unseren Kundenservice neu organiziert, um Ihren Anforderungen besser gerecht zu werden. Our concept Premium Service Invite your friends. Read about their experiences and share your own! VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price. The company thinks there's no real difference between these shoes, that the sole was just cleaned with a "wet towel" and refuses to allow me to return the shoes despite them clearly being different than what was advertised, and despite the left and right shoes that I received clearly being different. I have sold an item with reference number 8504433. We kindly advise you to get back to us here or on the chat that you will find on the App in "Me > Help". Die Chat-Funktion ist seit kurzem die bevorzugte Art unserer Community, mit uns Kontakt aufzunehmen. Founded in 2009, it names itself as the best luxury exchange site and has become a leader in buying and selling used clothing, accessories and other designer items. Buy. About us Join us. There is nobody to talk to, no way to contact them. Die Chat-Funktion ist seit kurzem die bevorzugte Art unserer Community, mit uns Kontakt aufzunehmen. I still havent received my refund.